Privacy Policy

1. Information We Collect

We only collect information reasonably necessary for the operation of the Jinova software platform:

• Account & Business Information: Business legal name, ABN/ACN, registered trading address, company contact details, and administrator credentials.
• Job & Operational Records: Customer contact details, service addresses, gate and access codes, job run sheets, technician assignments, and schedule bookings.
• Compliance & Proof of Work: Before/after job photos, technician notes, checklists, customer signatures captured on the phone, and documents signed with Jinova Sign.
• Billing & Payment Metadata: Invoice items, payment status, GST calculations, and transaction references. Card payments are processed by Stripe; Jinova never stores full card numbers.

2. How We Use Your Information

We use your information strictly to deliver, maintain, and support your operations software:

• Facilitating job dispatch, calendar booking diaries, and automated email confirmations.
• Drafting quotes and invoices matching your configured trade pricebook and regional tax settings.
• Authenticating mobile crew access and verifying digital sign-offs for dispute prevention.
• Providing technical support, system alerts, and platform service updates.
• Zero Data Monetization: We do not sell, rent, or trade customer data or contact lists to any third-party advertisers.

3. Data Storage & Security

We take reasonable steps to protect the information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Data is encrypted in transit between your device and Jinova. Card payments are processed by Stripe; Jinova never stores full card numbers.

4. Data Ownership & Portability

You own 100% of your business data. At any time during your active subscription or free trial, you may export CSV copies of your records and PDF copies of your invoices directly from your admin dashboard. Upon account closure, your records are safely archived or permanently wiped upon request.

5. Direct Privacy Officer Contact

If you have questions, wish to access or correct your personal information, or wish to lodge a privacy inquiry, please contact our Australian Privacy Officer directly: